VyStar Intern – Technical Support

Job Description

VyStar Intern – Technical Support | VyStar Credit Union

The Tone:
This is a paid 9-week internship at VyStar Credit Union, located in Jacksonville, FL, with minimal travel to branch locations. VyStar has served over 1 million members for more than 70 years, operating with the mission to ‘Do Good Bank Better’. This role offers talented interns hands-on experience within the Information Technology department, specifically with the End User Compute & Engineering team. Interns will gain a strong foundation in the credit union business while contributing to a broad range of technical support projects.

The TL;DR
• Role: Internship
• Type: Paid, 9-week program
• Location: In-person, Jacksonville, FL

• Team: End User Compute & Engineering team
• Mission: Provide technical support to employees within the Information Technology department, focusing on hardware asset management and user assistance.
• Tech Stack: Microsoft Office Tools

What You’ll Actually Do
• Asset Management: Learn hardware asset and inventory management principles and processes.
• Inventory Operations: Manage hardware assets by receiving, tagging, properly stocking, and updating system records.
• Technical Support Shadowing: Observe and assist End User Compute Specialists in troubleshooting and providing technical support to employees.
• Cycle Counting: Learn and execute inventory cycle counting procedures.
• Risk Management: Contribute to risk identification, assessment, management, and reporting to safeguard operations and ensure regulatory compliance.

The Must-Haves
• Background: Early Career professional pursuing a Bachelor’s degree at an accredited college/university, specifically rising college juniors, seniors, graduate students, or Thrive scholars.
• Experience: Demonstrated strong written and communication skills, with flexibility to work effectively with multi-disciplined teams.
• Skills: Strong proficiency in Microsoft Office Tools, effective written and verbal communication, teamwork, and an aptitude for technical support and asset management.
• Bonus: A GPA of 3.0 or above, and active participation in college organizations and the community.