Time & Pay Solutions Specialist

Job Description

Time & Pay Solutions Specialist | Leidos

The Tone:
This is a full-time remote role at Leidos, a technology leader serving government and commercial customers with smarter digital and mission innovations. Headquartered in Reston, Virginia, Leidos has 47,000 global employees. This Time & Pay Solutions Specialist position is essential for providing accurate and timely timesheet and payroll support, directly contributing to employee satisfaction and ensuring compliance with company policy and federal labor laws.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote
• Pay: $41600–$75200 yearly
• Team: Corporate Payroll team
• Mission: Provide customer service-oriented support for timesheet and payroll inquiries, ensuring accuracy and resolution for employees.
• Tech Stack: Microsoft Office, helpdesk software, databases, remote control

What You’ll Actually Do
• Employee Support: Assist employees with timesheet questions, including the recording of confidential hours, and help create paper correcting timesheets when necessary.
• Timecard Management: Perform timecard corrections in the system, ranging in complexity, and recommend actions to resolve timesheet discrepancies.
• Data Analysis: Review and analyze pay data to effectively resolve pay-related questions and provide accurate information.
• Information Provision: Provide appropriate timesheet and payroll information to Human Resources and Legal departments when required.
• Customer Resolution: Serve as the first level of contact for customer issues, convey resolutions, and properly escalate unresolved queries to the next level of support.

The Must-Haves
• Background: High School diploma with 2+ years of timesheet administration or time charging experience within the defense contracting industry.
• Experience: Proven working experience in providing customer phone support, coupled with strong working knowledge of time charging and payroll policies and procedures.
• Skills: Excellent communication skills, strong Microsoft Office proficiency, deadline orientation, the ability to multi-task, and a working knowledge of helpdesk software, databases, and remote control.
• Bonus: The ability to complete assignments independently, good written and oral communications skills, and a resourceful approach to finding answers to questions.