IT Intern

Job Description

IT Intern | Elevate Aircraft Seating

The Tone:
This is a full-time, on-site IT Intern position at Elevate Aircraft Seating, located in Huntington Beach, CA, as part of our Summer 2024 Internship Program. Elevate Aircraft Seating designs and manufactures advanced seating solutions for the aerospace industry. This IT Intern role offers a hands-on opportunity to work alongside experienced IT professionals, supporting the essential technology, systems, and infrastructure that power our business. Our 10-week program provides a well-rounded experience combining real-world projects with mentorship, networking, and professional development, aiming to shape the careers of future professionals.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: Huntington Beach, CA (On-site)
• Pay: $25 hourly
• Team: Part of the IT team, receiving guidance from IT leadership.
• Mission: Provides first-level technical support to diagnose and resolve software, hardware, and network-related issues for end-users.
• Tech Stack: Microsoft Office 365 suite

What You’ll Actually Do
• First-Level Support: Identify, diagnose, and resolve first-level technical issues related to hardware, software, and network functionality for users across company-owned computers, phones, tablets, and related systems.
• Direct User Assistance: Provide personalized, one-on-one technical support and basic training to end users via phone and in-person interactions, ensuring effective and timely resolution of their technical challenges.
• System Troubleshooting: Systematically troubleshoot and resolve common issues concerning network connectivity, printer malfunctions, PC hardware problems, email access, Internet access, VPN connections, and local-area network access.
• Equipment Management: Coordinate the timely repair of computer equipment and peripherals that are covered under third-party maintenance warranties or service agreements, and perform minor desktop and laptop hardware repairs for items not covered.
• Collaborative Support: Assist with additional IT functions and projects as assigned, contributing to overall team objectives and supporting the maintenance of a secure and efficient work environment.

The Must-Haves
• Background: Currently enrolled in a Bachelor’s degree program in an IT-related field, with an expected graduation date between December 2025 and June 2027, and a minimum cumulative GPA of 3.0.
• Experience: Foundational knowledge in Networking and PC Components, combined with PC and Printer troubleshooting skills.
• Skills: Proficiency in Microsoft Office 365 suite.
• Other: Must be authorized to work in the United States without current or future sponsorship (including OPT/CPT).