Customer Support Intern

Job Description

Customer Support Intern | eScholar

The Tone:
This is an internship at eScholar, a company focused on education sector technology. The role offers a unique opportunity to contribute to customer success, data quality, and product development by gaining hands-on experience across support, data analytics, and data integration. This position is crucial for ensuring eScholar’s products are well-understood, customers receive timely support, and data insights are accurately delivered.

The TL;DR
• Role: Internship
• Type: Part-time
• Pay: $25 hourly
• Team: Customer Success and Professional Services, collaborating with Director, Customer Success and PS Team Leader
• Mission: Provide technical support to customers, analyze and ensure data quality, and contribute to product development and analytics.
• Tech Stack: SQL, Tableau, AWS Quicksight, Microsoft Power BI, JavaScript, Python, CSS, SQL Server, Postgres, Oracle, AWS, Azure

What You’ll Actually Do
• Customer Support: Provide technical support to eScholar customers and efficiently manage incoming support issues using the incident management system.
• Data Analysis & Quality: Utilize various applications to analyze source system data, identify data quality issues, and verify the accuracy and completeness of loaded data using test scripts.
• Data Integration: Develop data extract routines from diverse, disparate data sources using ETL tools and/or SQL, conforming them to the eScholar Complete Data Warehouse product format.
• Reporting & Visualization: Gather end-user requirements for data dissemination and reporting, then create compelling data visualizations using tools like Tableau, AWS Quicksight, and Microsoft Power BI.
• Product Development & Testing: Actively participate in functional and technical design sessions, and execute written test plans to ensure product quality.

The Must-Haves
• Background: Early career individual currently pursuing a BA/BS degree in Computer Science or a related field, with some prior experience in the education sector, ideally through internships.
• Experience: Proficient in SQL for data manipulation and querying; experience with data visualization tools such as Tableau, AWS Quicksight, or Microsoft Power BI; experience with programming languages including JavaScript, Python, and CSS; experience with version control and functional testing methodologies; experience with SQL Server, Postgres, and Oracle databases; experience creating clear and concise technical documentation; and experience with AWS or Azure cloud-hosted applications.
• Skills: SQL proficiency, data visualization tools, JavaScript, Python, CSS, database management (SQL Server, Postgres, Oracle), cloud platforms (AWS, Azure).
• Bonus: Strong attention to detail; very strong verbal and written communication skills; ability to work collaboratively in a team environment as well as independently on assigned tasks; proficient in MS Office suite (Word, Excel, PowerPoint); willingness and ability to quickly learn new tools, technologies, and concepts.