Customer Support Intern

Information Technology
March 10, 2026
$25 / hour
Internship
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Job Description

eScholar Customer Support Intern

eScholar Customer Support is seeking an exceptional talent to join our team as a Customer Support Intern. This role offers a unique opportunity to gain hands-on experience across three critical areas: Customer Support, Data Analytics, and Data Integration.

What Your Impact Will Be

  • Product Expertise: Collaborate closely with the Director, Customer Success and the PS Team Leader to develop a comprehensive understanding of all eScholar products.
  • Technical Support: Provide technical support to eScholar customers, managing incoming support issues efficiently through eScholar’s incident management system.
  • Content Publishing: Publish eScholar Analytics content to the customer analytics portal, ensuring timely and accurate dissemination of information.
  • Design & Testing: Actively participate in functional and technical design sessions, and execute written test plans to ensure product quality.
  • Data Understanding & Reporting: Work with Technical BAs, customers, and source system experts to understand reporting needs, underlying source data, and associated business rules.
  • Data Quality Assurance: Use and edit test scripts to thoroughly verify the accuracy and completeness of loaded data.
  • Requirements Gathering: Gather end-user requirements for data dissemination and reporting, translating business needs into technical specifications.
  • Data Analysis & Quality: Utilize various applications to analyze source system data, identifying data quality issues and anomalies that require correction or handling in ETL routines.
  • ETL Development: Develop data extract routines from diverse disparate data sources using ETL tools and/or SQL, conforming them to the eScholar Complete Data Warehouse product format.
  • Data Visualization: Create compelling data visualizations using a variety of applications, including Tableau, AWS Quicksight, Microsoft Power BI, and others.

What We Are Looking For

  • SQL Proficiency: Proficient in SQL for data manipulation and querying.
  • Visualization Tools: Experience with data visualization tools such as Tableau, AWS Quicksight, Microsoft Power BI, and others.
  • Programming Languages: Experience with JavaScript, Python, CSS, and others.
  • Development Practices: Experience with version control and functional testing methodologies.
  • Database Experience: Experience with SQL Server, Postgres, and Oracle databases.
  • Technical Documentation: Experience creating clear and concise technical documentation.
  • Cloud Platforms: Experience with AWS or Azure cloud-hosted applications.
  • Education Sector Exposure: Some prior experience within the education sector, ideally through internships.
  • Availability: Ability to work up to 25 hours/week.

What Will Help You Stand Out

  • Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
  • Communication Skills: Very strong verbal and written communication skills to articulate complex ideas clearly.
  • Work Ethic: Ability to work collaboratively in a team environment as well as independently on assigned tasks.
  • Office Productivity: Proficient in MS Office suite (Word, Excel, PowerPoint).
  • Academic Pursuit: Currently pursuing a BA/BS degree in Computer Science or a related field.
  • Learning Agility: Willingness and ability to quickly learn new tools, technologies, and concepts.

Salary

$25/hr

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