Social Media & Athlete Relations Intern

Job Description

Social Media & Athlete Relations Intern | Electro Gum

The Tone:
This is an unpaid internship opportunity at Electro Gum, located remotely. Electro Gum creates a functional chewing gum designed for athletes, packed with electrolytes to fuel performance, focus, and recovery. This role is crucial for managing athlete communications and CRM, ensuring a seamless and personalized experience for every athlete ambassador. You will serve as the authentic voice of the brand and help strengthen its athlete community.

The TL;DR
• Role: Internship
• Location: Remote
• Mission: Primarily manage athlete communications and CRM to ensure athlete ambassadors have a seamless and personalized experience with Electro Gum.
• Tech Stack: Notion, Social Snowball, Instagram DMs

What You’ll Actually Do
• Communications: Respond to athlete DMs daily with accuracy, speed, and professionalism, embodying Electro Gum’s brand ethos.
• Relationships: Maintain strong athlete relationships through clear, supportive, and consistent communication, representing the brand with infectious energy and positivity.
• Support: Efficiently answer Frequently Asked Questions (FAQs) and resolve athlete inquiries using provided playbooks and guidelines.
• Escalation: Promptly escalate unique requests or complex issues to the founding team for swift resolution.
• Tracking: Log and meticulously track all athlete interactions within our CRM systems, specifically Notion and Social Snowball.

The Must-Haves
• Background: Early Career. No specific degree required.
• Experience: Demonstrated ability to manage a high volume of athlete communication effectively and efficiently. Proficient with Instagram DMs and basic CRM tools.
• Skills: Excellent written English and communication skills. Strong attention to detail and reliability.
• Bonus: A passion for sports, Name, Image, Likeness (NIL), and athlete culture is preferred.