Network & Facilities Technician (Entry Level)

Job Description

Network & Facilities Technician (Entry Level) | ASSYST

The Tone:
This is an early career at ASSYST, located in Sterling, VA. ASSYST is actively seeking to maintain a highly functional and efficient office environment, ensuring seamless operations for its team. This role is crucial for delivering essential technical support and upholding the day-to-day efficiency of our facilities, providing a valuable opportunity for an individual to gain hands-on technical experience and grow within the organization.

The TL;DR
• Role: Early Career
• Location: Sterling, VA

• Mission: This role ensures the seamless day-to-day operation of IT equipment and office facilities, providing critical support to users and maintaining infrastructure efficiency.
• Tech Stack: Linux-based systems, desktops, laptops, peripherals, printers/copiers, TCP/IP, DNS, basic routing.

What You’ll Actually Do
• User Support: Provide comprehensive day-to-day user support for a variety of IT equipment, including desktops, laptops, and peripherals, handling their setup, deployment, and crucial troubleshooting to ensure continuous user productivity.
• System Management: Manage and maintain Linux-based systems to ensure their stability and performance, and assist with fundamental networking tasks, thereby supporting the overall network infrastructure.
• Infrastructure Operations: Support routine infrastructure operations, including critical tasks such as performing data backups, efficiently managing printers and copiers, and proactively monitoring systems to identify and address potential issues before they escalate.
• Inventory & Documentation: Track, manage, and meticulously reconcile both IT and facility inventory (e.g., hardware, peripherals, office supplies) to guarantee availability, maintain accurate records, and contribute to a robust knowledge base by documenting internal procedures.
• Facility Coordination: Serve as the primary point of contact for all facility-related issues, expertly coordinating with external vendors or building management as necessary to resolve problems efficiently, and proactively assisting with maintaining a safe, functional, and comfortable office environment.

The Must-Haves
• Background: Early Career professional with a foundational understanding of IT and facility operations. U.S. Citizenship is required, along with the ability to successfully obtain a Security Clearance.
• Experience: Demonstrated experience working with Linux operating systems, showcasing foundational command-line proficiency and system understanding. Hands-on experience with various computer hardware and peripherals, including assembly, diagnosis, and replacement.
• Skills: A strong understanding of fundamental networking concepts and practical skills in network troubleshooting (e.g., TCP/IP, DNS, basic routing). Excellent problem-solving skills with a genuine eagerness to learn and grow under direct mentorship. The ability to effectively balance and manage both technical support responsibilities and essential facility-related duties.