Information Technology – Help Desk / IT Service Delivery Intern

Job Description

Information Technology – Help Desk / IT Service Delivery Intern | Bollinger

The Tone:
This is an internship at Bollinger, located in Pascagoula, MS. Bollinger is committed to providing essential services, and this role directly supports the internal IT infrastructure that enables all company operations. As an IT Intern, you will provide frontline technical support to end users, gaining hands-on experience with structured service delivery and customer support best practices. This position is crucial for ensuring smooth daily IT operations by assisting with technical issues, managing user accounts, and supporting IT asset lifecycle management.

The TL;DR
• Role: Internship
• Mission: Provide frontline technical support to end users, resolve issues, and manage IT service delivery.

What You’ll Actually Do
• Support: Provide frontline technical support to users through various channels.
• Management: Manage user accounts, including setups, password resets, and software deployments.
• Reporting: Contribute to tracking and reporting on IT service desk performance metrics.
• Deployment: Prepare and deploy new IT equipment like workstations and laptops.
• Inventory: Support IT asset management by tagging, tracking, and updating inventory records.

The Must-Haves
• Background: High school diploma or GED and current enrollment in or recent completion of a Computer Science, Information Technology, or related degree program. Basic understanding of core IT concepts including programming languages, database management, and cybersecurity.
• Experience: Proficiency in Microsoft Office applications and basic typing skills.
• Skills: Problem-solving for IT issues; effective communication and interpersonal skills; adaptability to new technologies and situations; customer service and troubleshooting capabilities; detail-oriented approach to workload management.