Service Leader, Front End & Service Desk

Job Description

Job Title: Service Leader, Front End & Service Desk

Company: Hannaford Supermarkets

Job Requisition: 484276

Location: USA-NY-Rome-808 West Chestnut Street (Store 08449 Front End)

About Hannaford Supermarkets

Hannaford Supermarkets began its journey as a fresh produce vendor in Portland, Maine, in 1883, maintaining a strong connection to its roots as a local market. We actively partner with farmers and producers through our Local program, celebrating local foods, preserving farmland, and supporting local traditions and jobs. Our commitment to the source of our fresh foods is central to our operations, highlighted by our distinction as the first major supermarket in the U.S. to document that all its seafood products are sustainably harvested.

Key Responsibilities

• Observe and adhere to all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance, complying with company policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods using Service Leader Assignment Sheets.
• Assist in special projects and perform other assigned functions.
• Support and comply with all company safety standards; report needed equipment repairs or maintenance.
• Maintain a clean, safe work area, free from debris and hazards.
• Observe security standards, staying alert to customers’ actions and behavior, and reporting any abnormal behavior to management or security.
• Secure the front-end change drawer when unattended and protect company assets at all times.
• Maintain general housekeeping and sanitation standards according to store policy and health regulations.
• Frequently perform cashier and/or bagging functions.
• Frequently perform service desk/kiosk functions and, if trained, bookkeeper functions.
• Perform all other duties as assigned.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements for specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical job requirements.
• Proven ability to perform the technical requirements of cashier and service desk/kiosk roles.

Prerequisite Training

• For Service Desk/Kiosk Stores: Must have completed Cashier/Service Associate and Service Desk/Kiosk training packets.
• For Non-Service Desk/Kiosk Stores: Must have completed the Cashier (non-service desk/kiosk) training packet.

Physical Requirements

• Perform repetitive hand and arm motions while standing/walking for the majority of the shift.
• Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, houseplants/flowers, and household cleaners.
• Possess sufficient visual acuity to check identification cards, checks, invoices, and other written documents.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Preferred Leadership Qualities & Customer Service Excellence

• Promote customer goodwill by delivering high standards in customer service and resolving issues quickly and courteously.
• Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
• Handle cash pickups and change orders as requested, logging as required.
• Verify all customer IDs and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
• Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
• Supervise the performance of all duties and responsibilities of front-end and service desk/kiosk associates as assigned by the Manager of Customer Service.
• Treat all associates with fairness, dignity, and respect; provide recognition of accomplishments and offer constructive counseling when necessary.

Salary Information

The salary range for this position is between $17.60 – $26.20 Hourly.

Equal Opportunity Employer

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.