Online Grocery Pick-Up Clerk / In-Store Grocery Shopper

Job Description

About the Job: Online Grocery Pick-Up Clerk / In-Store Grocery Shopper

As an Online Grocery Pick-Up Clerk, you will play a crucial role in providing an exceptional online shopping experience for our customers. Your primary responsibilities include efficiently selecting and gathering products for customer online orders, always prioritizing freshness and quality. You will be responsible for assembling these orders, processing coupons and payments, and ensuring a smooth delivery and loading process when customers arrive for pick-up. A key aspect of this role is to provide a positive customer service experience that encourages repeat online shopping.

This position requires you to demonstrate our company’s core values of respect, honesty, integrity, diversity, inclusion, and safety in all interactions and tasks.

About Fred Meyer and The Kroger Family of Companies

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we proudly serve Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience

• Any experience as a personal shopper
• Experience in a production-oriented or warehouse environment
• Experience stocking shelves
• Experience as a cashier

Essential Job Functions

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper: Responsible for selecting and gathering products for customers’ on-line orders in the most efficient manner with attention to freshness and quality.
• Initiates and completes the selection process for customers’ on-line orders.
• Online Grocery Pick-Up Team: Responsible for assembling customers’ on-line orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at the store for pick up.
• Scans and bags orders on the go while following all bagging standards.
• E-Commerce Team: Communicates any substitutions or exceptions to customer’s order at the time of pick-up.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adheres to local, state, and federal laws, food safety procedures, and company guidelines.
• Receives customers’ orders from the Order Selector according to guidelines, and stores products in optimal temperature zones.
• Reads and follows directions given in the note section of orders.
• Ensures quality and freshness of all items chosen.
• Communicates with customers via a portable phone and responds to calls in a professional and timely manner.
• Retrieves each customer’s order from all staging locations and ensures order accuracy, then loads the order into customers’ cars.
• Provides a positive customer service experience that makes customers want to return to on-line shopping.
• Processes the orders through the point of sale (POS) system.
• Follows policies and procedures to determine appropriate substitutions in the event of an out-of-stock item.
• Maintains organization and cleanliness of staging areas and equipment.
• Reports pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspects equipment and notifies the store Pick-Up supervisor or other store management of items in need of repair.
• Performs required opening and closing procedures.
• Assists in training new e-Commerce team members.
• Meets/exceeds productivity standards.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provides support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.