Regional Operations Manager, US Region

Job Description

About the Job: Regional Operations Manager, US Region

Are you a dynamic and results-driven operations leader with a passion for e-commerce and a deep understanding of the US market? SHEIN is seeking a talented Regional Operations Manager to oversee and optimize our operational efficiency and customer experience within the US region. This is a pivotal role for an individual who thrives in a fast-paced, data-driven environment and is eager to contribute to the growth and success of a global fashion powerhouse.

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, committed to making the beauty of fashion accessible to everyone. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a wide array of trendy products to customers worldwide. With a presence in over 150 countries, we are driven by innovation, customer satisfaction, and a rapid-growth mindset. Our US operations are critical to our global strategy, serving a vast and diverse customer base.

About the Position: Regional Operations Manager, US Region

As the Regional Operations Manager for the US, you will be at the forefront of ensuring seamless and efficient operations across all aspects of our business within the United States. You will be responsible for strategizing, implementing, and optimizing processes related to logistics, warehousing, last-mile delivery, customer service coordination, and regional compliance. This role requires a blend of strategic thinking, hands-on execution, and strong leadership to drive performance and enhance our brand’s presence and customer satisfaction in one of our most vital markets.

Key Responsibilities:

• Strategic Operations Management: Develop and execute regional operational strategies that align with SHEIN’s global objectives and local market demands, focusing on scalability, efficiency, and cost-effectiveness.
• Logistics and Supply Chain Optimization: Oversee and optimize end-to-end logistics within the US, including warehousing, inventory management, freight, and last-mile delivery solutions to ensure timely and cost-effective order fulfillment.
• Performance Monitoring and Reporting: Establish key performance indicators (KPIs) for regional operations, regularly monitor performance, analyze data, identify bottlenecks, and implement corrective actions. Prepare comprehensive reports for senior management.
• Team Leadership and Development: Lead and mentor a team of operations professionals, fostering a culture of high performance, continuous improvement, and collaboration.
• Vendor and Partner Management: Identify, evaluate, and manage relationships with third-party logistics (3PL) providers, carriers, and other operational partners to ensure service level agreements (SLAs) are met and costs are optimized.
• Customer Experience Enhancement: Collaborate closely with customer service teams to identify operational issues impacting customer satisfaction and implement solutions to improve the overall post-purchase experience.
• Compliance and Risk Management: Ensure all regional operations comply with local, state, and federal regulations, including customs, trade, labor laws, and safety standards. Identify and mitigate operational risks.
• Process Improvement: Continuously seek opportunities to streamline processes, introduce new technologies, and implement best practices to enhance operational efficiency and reduce costs.
• Budget Management: Manage the regional operations budget, ensuring fiscal responsibility and optimizing resource allocation.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field. Master’s degree preferred.
• 7+ years of progressive experience in operations management within the e-commerce, retail, or logistics industry, with at least 3 years in a leadership or regional management role.
• Proven track record of optimizing supply chain and logistics operations in a fast-paced, high-volume environment.
• Strong understanding of the US e-commerce landscape, consumer expectations, and logistics infrastructure.
• Exceptional analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
• Demonstrated leadership abilities, with experience in building, motivating, and managing high-performing teams.
• Excellent communication, negotiation, and interpersonal skills, capable of engaging with various stakeholders from frontline staff to executive leadership.
• Proficiency with supply chain management software, WMS, TMS, and advanced Excel skills. Experience with business intelligence tools is a plus.
• Ability to thrive in a dynamic, rapidly changing environment and manage multiple priorities effectively.
• Results-oriented with a strong commitment to achieving business objectives.
• Flexibility to travel within the US region as required.

What We Offer:

• A competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement in a rapidly expanding global company.
• A dynamic, innovative, and challenging work environment.
• The chance to make a significant impact on SHEIN’s success in a key market.
• Collaboration with a diverse and international team of passionate professionals.

Join SHEIN and help us continue to redefine the future of fashion e-commerce in the US!