Quality Assurance Intern

Job Description

About New Era Cap, LLC.

New Era Cap, LLC. is an international lifestyle brand with a rich history spanning over 100 years, headquartered in Buffalo, NY. Renowned for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap extends its influence beyond headwear to include apparel and accessories for men, women, and youth. The brand encourages self-expression and individuality, worn globally by athletes, artists, and cultural figures.

As a family-owned business since 1920, New Era Cap prides itself on hiring innovators, architects of culture, experts, and forward thinkers who are masters of their craft.

The New Era Internship Program

The New Era Internship Program offers a dynamic and disruptive opportunity designed to deliver an elite, authentic experience for students. Interns are encouraged to challenge conventional thinking, contribute progressive ideas, and deliver meaningful, high-impact work that drives strategic initiatives. Supported by mentorship and professional development, New Era Interns are empowered to thrive in any career they pursue.

Summer 2026 Internship Snapshot

• Program Duration: Full-time (40 hours/week) from May 20 to August 14, 2026.
• Location: 100% on-site at New Era Cap’s Headquarters (HQ) building in downtown Buffalo, NY.
• HQ Amenities: Inviting atmosphere with an on-site café, fitness center, and Flagship store.
• Hourly Rate: $17/hr (pertains to candidates located in Western New York).
• Intern Perks:
  • Paid parking
  • Exclusive discounts on apparel and headwear
  • On-site professional development opportunities
• Program Experiences:
  • Networking Opportunities
  • Professional Development (e.g., workshops on résumé building, personal branding, job searching, public speaking)
  • Community Service Day
  • Team Building Day
  • End-of-Internship Showcase to recognize contributions and achievements

The Opportunity at Hand: Quality Assurance Intern

The Quality Assurance Intern will be an integral member of the North American Quality Assurance team, contributing significantly by assisting with compliance data management, North America customer returns, and quality management within our global supply chain.

Key Projects & Tasks

• Learn about global restricted substance requirements, raw materials testing, global cap and apparel manufacturing, 3rd party final product inspections, and essential quality systems.
• Participate in pre-production meetings with design, sourcing, and production teams on major licensed programs (e.g., MLB, NFL, WNBA, NBA).
• Assist with raw material testing and final inspection data management and analysis.
• Support global quality initiatives.
• Develop relationships with overseas production vendors and New Era Cap (NEC) regional teams.
• Analyze monthly key performance indicators (KPIs) to assist global vendors in identifying and implementing corrective actions to improve monthly quality performance.
• Create additional manuals, guides, and work instructions for our global vendor base and domestic DC partners.
• Organize and maintain quality documents through new document control measures.
• Inspect customer returns and learn how to properly investigate for fault.
• Keep all sensitive matters confidential.
• Undertake other projects as assigned.

What You Will Need To Make An Impact

• Proficiency: In Microsoft Word, Excel, and PowerPoint, with the ability to quickly learn and adopt new systems.
• Collaboration: Comfortable collaborating effectively with cross-functional teams.
• Attention to Detail: Strong attention to detail and commitment to accuracy.
• Organization: Highly organized with the ability to manage multiple priorities and meet deadlines.
• Communication: Excellent verbal and written communication skills; able to communicate professionally via phone, email, and in-person.
• Adaptability: Flexible and adaptable; able to respond quickly to changing circumstances.
• Innovation: Innovative mindset with the ability to enhance existing processes and solutions.
• Proactivity: Enthusiastic, proactive, and positive, with a track record of managing change with persistence and urgency.
• Bonus Experience: Experience with SAP and PLM is a plus.

Education And Experience

• Must be currently enrolled in a Bachelor’s or Master’s program within Quality Management, Sourcing, Product Development, or a related field.

This is a unique opportunity to gain hands-on experience in a global lifestyle brand, contribute to meaningful projects, and develop essential professional skills.