AI Agents Team Summer Internship

Job Description

About the Job: AI Agents Team Summer Internship

Company Overview: T-Mobile – The Un-carrier

T-Mobile is a powerhouse of innovation, celebrated for disrupting the wireless industry. We’ve redefined customer service, pioneered real 5G nationwide, and are actively shaping the future of technology in wireless and beyond. Join a team where work is as exciting as it is rewarding, offering an invitation to grow, make big things happen, and above all, #BEYOU. Together, we are unstoppable!

Internship Program: Learn. Achieve. Build a Career.

This is an intensive 11-week paid learning experience designed to give you a significant head start on a bright future. As part of this program, you will:
• Connect and Network: Engage with fellow interns and influential leaders across the company.
• Innovate with Mentors: Work alongside mentors who will challenge you to develop meaningful skills and contribute to creative, outstanding ideas.
• Gain Hands-on Experience: Take on real projects that offer the chance to create an immediate and tangible impact.
• Redefine the Status Quo: Join a team dedicated to revolutionizing the wireless industry, with support every step of the way.

What It’s Like: Building AI That Matters

Are you passionate about building Artificial Intelligence that delivers real-world impact? Join T-Mobile’s dynamic AI Agents team for the summer. You will be immersed in developing solutions for real products that millions of customers use daily. This role involves:
• Designing and Building Intelligent Agents: Focus on customer support and sales functions.
• Tackling Business Problems: Work with actual business challenges and real data.
• Seeing Direct Impact: Witness the immediate results of your creations.
• Owning Initiatives: Drive projects from inception to completion, directly shaping how millions of customers interact with T-Mobile.

What You’ll Do: Key Responsibilities

As an AI Agents Intern, you will play a crucial role in enhancing T-Mobile’s customer interactions by:
• Building and Iterating: Develop 1-2 AI Agent(s) within T-Mobile’s IntentCX program, aiming to significantly improve either customer support or sales functions.
• Cross-Modality Development: Build agents for both chat and voice interactions, leveraging OpenAI’s chat and real-time voice models.
• Targeted Focus: Concentrate on customer service (answering questions, integrating customer data) OR on optimizing T-Mobile’s product sales strategies.
• API Integration: Integrate T-Mobile’s proprietary APIs directly into the context/prompt of your AI Agent(s).
• Framework Integration: Seamlessly integrate your AI Agent(s) into IntentCX’s multi-agent framework.
• Platform Integration: Connect your AI Agent(s) with T-Mobile’s existing customer touchpoints, including the T-Life app, company website, or customer support phone number.
• Direct Impact: Your work will directly influence hundreds of thousands of customer interactions every single day!

What It Takes: Skills & Qualifications

To thrive in this role, we are looking for candidates who possess:

Technical Skills:
• Coding Experience: Proficiency in coding, with Python typically being key for AI development.
• API Understanding: A solid grasp of how APIs function and interact.
• Data & ML Basics: Familiarity with data analysis or fundamental machine learning concepts.
• Large Datasets: Comfort and experience working with extensive datasets.
• LLMs & Chatbots: Experience with Large Language Models (LLMs), prompt engineering, or chatbot frameworks is highly valued.

Soft Skills & Mindset:
• Problem-Solving Mindset: The ability to identify actual customer needs and translate them into effective technological solutions, rather than just building “cool tech.”
• Communication Skills: Excellent ability to articulate technical work and concepts clearly to non-technical stakeholders.
• Cross-Functional Collaboration: Capability to work effectively with product, engineering, and business teams.
• Comfort with Ambiguity: A readiness to navigate projects where clear-cut answers are rare, especially in AI development.

Eligibility Requirements:
• Age: At least 18 years of age.
• Work Authorization: Legally authorized to work in the United States.
• Education: High School Diploma or GED required. Must be actively enrolled in a degree program or have graduated within the last year.
• Ineligibility: Current employees of T-Mobile or Metro by T-Mobile are not eligible for this Internship program.
• Visa Sponsorship: Employers does not sponsor work visas for this position. This also applies to individuals who are F-1 status students seeking sponsorship after completing their education.

Compensation & Logistics:
• Intern Wages: Range from $26/hour to $47/hour, with actual pay based on experience and location.
• Relocation: Relocation reimbursement may be provided to program participants residing more than 50 miles from the internship location.

Never Stop Growing!

At T-Mobile, our “Un-carrier” culture believes in a “jungle gym of possibilities” over a corporate ladder. We are deeply committed to fostering our employees’ career growth, recognizing that this shared drive fuels both our business and our culture. By applying, you’re embracing our values and investing in your own career journey – and we wholeheartedly applaud that. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.