IT Help Desk Intern

Job Description

“`html

Job Title: IT Help Desk Intern

Job Type: Internship (Full-time)

Duration: 10 weeks (Monday, June 1st to Friday, August 7th)

Work Schedule: Monday through Friday, 40 hours per week

Location: Fully In-Office at 5306 Hollister Street, Houston TX 77040

We are seeking a highly motivated and customer-service-oriented IT Help Desk Intern to join our team. This internship offers a foundational introduction to enterprise IT support, providing invaluable hands-on experience in a dynamic professional environment.

As an IT Help Desk Intern, you will gain practical skills in troubleshooting real-world technical issues, learn core IT processes, and directly contribute to the productivity of our employees. This role is perfectly suited for students pursuing a career in Information Technology, Cybersecurity, or Computer Science.

Key Responsibilities:

• Provide Tier-1 Technical Support: Serve as the primary point of contact for internal employees, addressing and resolving technical issues related to hardware, software, network connectivity, and account access. Support will be delivered via phone, chat, and our dedicated ticketing system.
• Ticket Management: Accurately log, categorize, prioritize, track the progress of, and resolve support tickets using our robust service management platform.
• User Account Management: Assist with essential onboarding and offboarding tasks, which include account creation, password resets, and managing access permissions, all while strictly adhering to established security protocols.
• Hardware & Software Support: Provide support for standard corporate applications, including Microsoft 365. Perform basic troubleshooting for desktops/laptops and assist with the setup and configuration of peripherals such as printers, monitors, and docking stations.

Qualifications:

• Currently pursuing an associate or bachelor’s degree program in Information Technology, Computer Science, or a related field.
• A strong desire to learn and a clear aspiration to pursue a career in IT.
• Excellent verbal and written communication skills, coupled with a patient and customer-focused attitude.
• A basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office software applications.
• Demonstrated natural problem-solving ability and keen attention to detail.
• Ability to work effectively both independently and collaboratively within a team environment.

Note for F-1 Visa Students: Students holding F-1 visas should consult with their designated school official (DSO) before applying to ensure compliance with all visa regulations.

Smith is an Equal Opportunity Employer/Affirmative Action Employer. We are committed to creating a diverse and inclusive workplace.

“`