Quality Billing Automation Intern

Job Description

Job Title: Quality Billing Automation Intern

Company Overview:
WM (Waste Management) is North America’s largest comprehensive waste management environmental solutions provider. Headquartered in Houston, Texas, WM is committed to putting people first and achieving success with integrity. Through its subsidiaries, WM offers collection, recycling, and disposal services to millions of residential, commercial, industrial, and municipal customers across the U.S. and Canada. The company is a leader in recycling post-consumer materials, beneficial reuse of landfill gas, and has North America’s largest disposal network and collection fleet, including nearly 11,000 natural gas trucks. WM focuses on innovation in recycling, organics, and renewable energy to help customers achieve their sustainability goals.

WM Strategic Business Solutions (SBS), located in Windsor, CT, is a vital division responsible for managing WM’s largest and most prestigious national customers. SBS acts as a centralized “one-stop shop” for major U.S. corporations, offering exceptional value through industry-leading reporting, centralized billing and service, and optimized pricing. With approximately 600 dedicated employees, a state-of-the-art customer management system, and aspirations for international expansion, WM SBS is instrumental in transforming the waste management industry.

About The Team:
At WM, a job offers more than just a paycheck; it’s an opportunity for personal and family growth. The company is dedicated to making WM a great place to work and build a career, emphasizing a “People First” approach. Employees are part of the “WM Family,” benefiting from a stable environment, commitment to growth, and continuous investment in their development. WM is always working for a sustainable tomorrow, reinforcing a sense of purpose and contribution.

Job Summary:
This year-round internship, under limited supervision, involves performing a variety of quality billing functions and related activities to support the Billing and Vendor Payables teams. The intern will engage in diverse duties within the Quality Billing Team, focusing on developing new skills in process automation and contributing to an excellent customer experience. This role provides practical, field-relevant experience prior to college graduation.

Key Responsibilities:

• Develop process automation tools using technologies such as Python, SQL, VBA, and APIs.
• Enhance and maintain existing Python programs and other automation tools.
• Collaborate with stakeholders to gather requirements and iteratively develop user-accepted products.
• Design and develop robust, maintainable, and easily enhancible automation tools.
• Timely address and resolve bugs and issues within Python programs, SQL queries, and other tools.
• Create comprehensive documentation for new and existing process automation tools and processes.
• Assist in identifying issues, evaluating solutions, and recommending optimal resolutions.
• Track issues to successful resolution, both within the department and in collaboration with other teams.
• Monitor workflow to ensure timely completion of projects and daily tasks.
• Contribute to special projects within the assigned department or as part of cross-functional teams.
• Work collaboratively to identify potential risks during the implementation of new or changed processes.
• Utilize a standard process for quality software development, from requirements gathering to deployment, tracking progress meticulously.

Qualifications:

• Education: High School Diploma or GED (accredited) and currently pursuing an accredited Bachelor’s degree in Computer Science or a similar relevant field.
• Experience: No prior work experience is required.
• Required Skills & Abilities:
  • Ability to identify and resolve problems efficiently, gather and analyze information skillfully.
  • Aptitude for developing alternative solutions, collaborating effectively in group problem-solving, and maintaining reason in challenging situations.
  • Adaptability to changes in the work environment, including adjusting methods to suit situations and handling frequent changes, delays, or unexpected events.
  • Proficiency in writing understandable code with good comments and a design that facilitates future enhancements, easy bug-fixing, and code re-use.
  • Beginner to intermediate skills in Python.
  • Beginner to intermediate skills in SQL.
  • Strong understanding of the Microsoft Excel environment.
  • Excellent verbal and written communication skills are essential.
• Supervisory Responsibilities: This role has no direct supervisory duties.
• Other Requirements: Must live and work in the US. No certificates, licenses, or registrations required.

Work Environment:

• Location: Remote Role.
• Schedule: This is a year-round role.
  • Summer: 40 hours per week (for training).
  • During the School Year: 15-20 hours per week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation:
The expected salary range for this position is $16-$19.50 per hour. The specific salary offered may vary based on relevant experience, education, training, certifications, qualifications, and work location.

Equal Opportunity Employer Statement:
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.