Healthcare Administration Intern

Job Description

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About Naveris

Join a rapidly expanding biotech startup committed to eradicating viral cancers. Naveris, headquartered near Boston, MA, is actively seeking passionate individuals to contribute to the development of groundbreaking products aimed at patients at high risk of developing viral cancers. Our flagship product, NavDx, is an advanced blood-based DNA test specifically designed for HPV-related cancers. This clinically proven solution is already a trusted diagnostic tool among hundreds of physicians and institutions throughout the United States, making a tangible difference in early detection and patient care.

The Opportunity: Healthcare Administration Intern

We are excited to offer a unique internship opportunity for a Healthcare Administration Intern to become an integral part of our team. This role is pivotal in supporting critical business functions within our dynamic Reimbursement Department, with occasional projects contributing to the broader G&A Department. This position is ideal for a highly organized, proactive, and detail-oriented individual eager to gain comprehensive, hands-on exposure to the day-to-day operational complexities and strategic initiatives within a fast-growing biotech company.

Job Responsibilities

Reporting directly to the Vice President, Reimbursement, the Healthcare Administration Intern will provide essential support across a diverse range of operational and financial functions within the company. Key responsibilities include:

1. Administrative & Tracking Support:

• Correspondence Management: Assist with the meticulous review, categorization, and sorting of all incoming correspondence from payers, including official letters, physical mail, and electronic notifications, ensuring prompt processing.
• Dashboard & Log Maintenance: Actively help track and diligently update critical reimbursement team dashboards and logs, covering aspects such as claims status, payer responses, and the status of outstanding appeals, to ensure accurate and real-time data availability.
• Documentation Organization: Support the systematic organization and efficient filing of vital reimbursement documentation, including payer contracts, appeal letters, and other relevant records, maintaining an accessible and well-structured repository.
• Financial Tracking: Meticulously maintain detailed spreadsheets for tracking claim denials, the progress of appeals, and payment receipts, contributing to robust financial oversight.

2. Claims & Appeals Support:

• Appeal Packet Preparation: Play a crucial role in preparing comprehensive appeal packets by efficiently gathering and compiling all necessary supporting documents, such as Explanations of Benefits (EOBs), clinical notes, and lab requisitions, to facilitate successful appeals.
• Appeal Submission & Response Tracking: Assist with accurately logging all appeal submissions and diligently tracking responses received from payers, ensuring a clear audit trail and timely follow-up.
• Denial Reason Analysis: Help identify and systematically categorize common reasons for claim denials, providing valuable insights that can inform future strategy and improve claims processing efficiency.

3. Reporting & Data Support:

• Internal Report Compilation: Compile and meticulously summarize essential information for the creation of internal reimbursement reports, prepared on a weekly and monthly basis, providing clear snapshots of departmental performance.
• Basic Data Extraction: Under direct supervision, assist in running basic data pulls from various reimbursement systems, extracting key information for analysis and reporting purposes.
• Meeting Material Preparation: Support the preparation of professional and informative materials required for critical payer meetings or high-level board-level reporting, ensuring data is accurately and effectively presented.

4. Cross-Team Collaboration:

• Strategic Meeting Participation: Gain invaluable experience by shadowing team members during crucial payer calls and internal reimbursement strategy meetings, observing decision-making processes and negotiation tactics.
• Financial Reconciliation: Collaborate closely with the Finance department to reconcile payments received against claims submitted, ensuring financial accuracy and identifying discrepancies.
• Ad-Hoc Project Assistance: Provide flexible and timely ad-hoc support for various reimbursement projects as needs arise, demonstrating adaptability and a proactive approach.

5. G&A Department – HR & Finance Support:

• Ad-Hoc Departmental Projects: Undertake occasional ad-hoc projects to support the Human Resources, Finance, and Office Management functions, gaining broader exposure to diverse corporate operations.

Requirements

• Currently pursuing a bachelor’s degree in Business Administration, Finance, Accounting, Human Resources, or a closely related field.
• Demonstrated strong attention to detail, exceptional organizational abilities, and excellent written and verbal communication skills.
• Proven ability to effectively manage multiple tasks and competing timelines in a dynamic environment.
• Previous experience or exposure to insurance processes, the broader healthcare industry, or the biotech sector is a significant advantage.

Compliance Responsibilities

Adherence to the Health Insurance Portability and Accountability Act (HIPAA) is a fundamental requirement for all roles at Naveris. HIPAA is a federal law establishing national standards to safeguard sensitive patient health information, preventing its unauthorized disclosure. All personnel are legally and ethically obligated to comply with HIPAA’s regulatory requirements and to accept and strictly adhere to all Naveris policies and standards. Employees are personally responsible for reporting any suspected violations or instances of abuse and are required to complete comprehensive HIPAA training upon joining the company.

Why Choose Naveris?

Beyond our exceptional team and cutting-edge medical technology, Naveris is dedicated to fostering a supportive and rewarding work environment. We proudly offer our employees competitive compensation packages, a strong commitment to work/life balance, opportunities for remote work flexibility, and a host of other valuable benefits, ensuring a fulfilling career experience.

Naveris is an Equal Opportunity Employer

Naveris is a proud equal opportunity employer. We champion diversity and are deeply committed to cultivating an inclusive environment where all employees feel valued and empowered. We not only accept differences but actively celebrate and support them. We strictly prohibit discrimination in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

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