Junior IT Support & Integrations Assistant

Job Description

Job Title: Junior IT Support & Integrations Assistant

About Capacity LLC:

Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact. Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you’re starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed. Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.

Job Summary:

As a Junior IT Support & Integrations Assistant, you will play a crucial role in providing essential technical support to our internal teams and assisting with key business integration tasks. This position offers a fantastic opportunity to develop your IT skills across hardware, software, networking, and gain valuable exposure to critical business integrations, working alongside experienced professionals in a supportive and collaborative environment.

Primary Duties And Responsibilities:

• Assist in responding to basic helpdesk tickets, calls, and emails.
• Help troubleshoot hardware, software, and connectivity issues (e.g., MFA, VPN, email, printing).
• Support setup and movement of workstations, printers, and peripheral devices.
• Help with basic data cabling tasks such as labeling or simple terminations.
• Assist with inventory tracking of IT hardware, software licenses, and supplies.
• Assist the Integrations team with basic integration testing requests from partners (e.g., DiCentral, SPS Commerce, and third-party middleware clients).
• Help review or route integration‑related helpdesk tickets.
• Provide support for troubleshooting and escalating integration issues to senior team members.
• Assist with creating or modifying simple retailer EDI label templates (SSCC‑14).
• Participate in IT projects such as software rollouts, hardware deployments, or testing new tools.
• Work with team members to research issues and document solutions.

Preferred Qualifications And Skills:

The ideal candidate will possess knowledge and experience in the following areas:

• Knowledge of Zebra thermal label printer repair and maintenance
• Microsoft Windows OS – Windows 11
• Microsoft Office with emphasis on Outlook and Excel
• Google Chrome
• VNC and other remote support tools
• Virus detection and removal
• Troubleshooting Windows and web-based applications
• Knowledge of data wiring (CAT, Fiber etc.)
• Knowledge of Hardware implementations and limitations
• Basic understanding of Active Directory
• Data backup and recovery – Clonezilla, Shadow Copy
• PowerShell scripting
• Asset management and system monitoring software i.e. Solarwind, Netwrix etc.
• SQL skills.
• Knowledge of Bartender, Crystal Reports or other label templating software preferred.