IT Intern

Job Description

About the Job: IT Intern (6-Month Internship)

Are you passionate about technology and eager to kickstart your career in a dynamic IT environment? Porsche is seeking a highly motivated and detail-oriented IT Intern to join our team for a 6-month period. This is an excellent opportunity to gain hands-on experience, collaborate with various IT teams, and provide essential first-level technical support within a prestigious organization.

Position Objective:

The IT Intern will play a crucial role across the PCNA IT Teams, contributing to the coordination of support activities and serving as a vital first-level technical support resource. This position is designed for an individual who possesses a fundamental understanding of general IT support tasks and is keen to gain experience with currently used PCNA IT systems and protocols, supporting a diverse user base.

Primary Responsibilities:

• First-Level Technical Support: Provide initial troubleshooting and resolution for a wide array of technical problems encountered by end-users.
• Cross-Functional Collaboration: Effectively work and communicate across multiple IT Support Groups to ensure seamless problem resolution and project execution.
• System Deployment & Imaging: Actively assist in the development and deployment of standardized computer images for both laptop and desktop systems, ensuring efficiency and consistency.
• Hardware & Software Management: Support the comprehensive set-up, configuration, and ongoing maintenance of end-user hardware (e.g., desktops, laptops, peripherals) and software applications.
• Mobile Device Support: Provide assistance and support for Apple iOS wireless users, troubleshooting connectivity and application issues.
• Configuration & Installation: As assigned, meticulously configure, test, and install various files, applications, and printers to meet user and system requirements.
• Incident Management: Accurately record, track, resolve, or escalate incoming support requests using various ticket tracking tools, ensuring timely and effective communication.
• Audio/Visual Support: Collaborate with the Audio/Visual provider to support video conferencing systems and troubleshoot conference room equipment, ensuring smooth meeting operations.
• IT Asset Tracking: Maintain accurate records of various IT assets (software and hardware) using designated tracking systems, contributing to efficient inventory management.
• Equipment Logistics: Responsibly transport, pack, and unpack IT-related equipment for installation, relocation, or shipment, ensuring proper handling and care.
• Customer Service Excellence: Deliver exceptional customer satisfaction through technical expertise, accuracy, and timeliness in all support and delivery activities.
• Security Compliance: Ensure strict adherence to established Security policies regarding systems access and data protection.
• User Account Management: Perform essential user account maintenance, including unlocking accounts and resetting user passwords securely.
• Information Safeguarding: Actively ensure the proper retention of electronic documents and business confidential information, demonstrating a clear understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Qualifications:

Education:

• High school diploma combined with an Associate’s degree in a technical field or equivalent practical experience.
• Industry-relevant training or technical courses are strongly desired and will be a significant advantage.

Skills:

• Operating Systems & Software: Foundational support knowledge of Windows 10, Apple iOS, MS Outlook, Microsoft Office Suite, and Active Directory profile administration.
• Networking & Imaging: Familiarity with SCCM, Wireless Technology, Remote field connectivity, and hard disk imaging processes.
• Problem-Solving Acumen: Demonstrated ability to solve advanced technical problems and troubleshoot complex issues systematically.
• Organizational Skills: Strong multi-tasking abilities with the capacity to efficiently handle multiple priorities in a fast-paced environment.
• Customer Focus: A high degree of professionalism and a strong drive for delivering quality customer service.
• Technological Enthusiasm: A genuine passion for technology coupled with flexibility, a desire to learn, and the ability to explore new fields of technical knowledge when required.

This is a 6-month internship, offering an immersive experience within the Porsche IT landscape.

At a Glance:

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

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