Intern – Strategic Research and Insights

Job Description

About the Company: Salt River Project (SRP)

SRP is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers in the greater metropolitan Phoenix area, Arizona. Founded in 1903, SRP has established a strong culture of stewardship and customer service, consistently ranking as an industry leader in customer service according to J.D. Power and recognized by Forbes as one of Arizona’s best employers. The company is dedicated to innovation, continually seeking new ways to reimagine utility services and ensure the provision of critical resources essential to Arizona’s life and economy.

Why Work at SRP:
SRP fosters an inclusive work environment, valuing diverse perspectives, experiences, and backgrounds to help deliver reliable, affordable, and sustainable water and power. The company believes in fair opportunities for all, regardless of identity.

Benefits:
SRP prioritizes employee happiness, health, and safety by offering a comprehensive benefits package. In addition to competitive pay and performance incentives, eligible employees can take advantage of:
• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs (College interns are eligible for $1000 per calendar year).

About the Job: Intern – Strategic Research and Insights

This is an internship opportunity within SRP’s Strategic Research and Insights team. The role focuses on learning and applying qualitative and quantitative research skills.

Summary:
As an intern, you will shadow and collaborate with UX and Market Researchers to help design and build better customer and user experiences. SRP is seeking an undergraduate or graduate student currently studying User Experience Research, Market Research, or Social Sciences (such as Psychology, Sociology, or related fields). The intern will work scheduled hours based on departmental needs, with a minimum requirement of 15 hours and a maximum of 40 hours per week.

What You’ll Do (Responsibilities):
• Assist with the day-to-day management of qualitative and quantitative research, encompassing tasks such as questionnaire design, background research, data analysis, reporting, and quality control.
• Support researchers on various projects, including user testing, journey mapping, and tracking studies.
• Contribute to the development of research reports, data visualizations, and insights presentations.

What It Takes To Succeed (Qualifications and Skills):
• Strong proficiency in Microsoft 365 tools, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple assignments concurrently.
• Past or current coursework in UX/UI research, market research, survey research, data analysis, or statistics.
• Familiarity with tools such as Qualtrics, Mural, or Figma is a plus.

Education:
• College level coursework (100+) from an accredited institution will be evaluated on an individual basis to determine applicability to the position.

Workplace Model:
SRP currently operates on a hybrid workplace model, allowing employees whose jobs can be performed remotely and who have sufficient technical capability to telework up to three days per week. All employees, however, must live and work in Arizona.

Work Authorization:
All candidates must be legally authorized to work in the United States. SRP currently does not sponsor H1B visas, OPT, or other employment-related visas.