Strategic Research and Insights Intern

Job Description

Here is a detailed summary of the job and company information:

About Company

Salt River Project (SRP) is one of the largest public power and water utilities in the U.S., serving approximately one million electricity customers in the greater metropolitan Phoenix area. Established in 1903, SRP has a long-standing culture of stewardship and customer service, consistently earning recognition as an industry leader in customer service by J.D. Power and named one of Arizona’s best employers by Forbes.

SRP is committed to innovation in utility service and the provision of critical resources. The company fosters an inclusive work environment, valuing diverse perspectives, experiences, and backgrounds to ensure the delivery of reliable, affordable, and sustainable water and power.

SRP prioritizes employee well-being and offers a comprehensive benefits package including:
• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs (college interns are eligible for $1000 per calendar year).

Job Description

This is an Intern position within SRP’s Strategic Research and Insights team. The primary purpose of this role is to provide an opportunity for the intern to learn and apply qualitative and quantitative research skills by shadowing and collaborating with UX and Market Researchers. The goal is to contribute to the design and development of improved customer and user experiences.

Target Candidates:
The position is seeking an undergraduate or graduate student currently studying User Experience Research, Market Research, or Social Sciences (e.g., Psychology, Sociology, or related fields).

Work Schedule:
The intern will work daily scheduled hours based on department needs, with a minimum requirement of 15 hours and a maximum of 40 hours per week.

Key Responsibilities (“What You’ll Do”):
• Assist with the day-to-day management of qualitative and quantitative research, including questionnaire design, background research, data analysis, reporting, and quality control.
• Support researchers on projects such as user testing, journey mapping, and tracking studies.
• Contribute to the development of research reports, data visualizations, and insights presentations.

Required Skills and Qualifications (“What It Takes To Succeed”):
• Strong proficiency in Microsoft 365 tools (Excel, Word, PowerPoint).
• Excellent oral and written communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple assignments concurrently.
• Past or current coursework in UX/UI research, market research, survey research, data analysis, or statistics.
• Familiarity with tools such as Qualtrics, Mural, or Figma is a plus.

Education Requirement:
College level coursework (100+) from an accredited institution will be evaluated individually to determine its applicability to the position.

Workplace Model:
SRP currently operates a hybrid workplace, allowing employees whose jobs can be performed remotely and who have sufficient technical capability to telework up to three days per week. All employees must live and work in Arizona.

Drug/Alcohol Policy:
SRP maintains a drug/alcohol-free work environment to promote safety. Marijuana, while legal in Arizona, is considered an illegal drug for SRP’s policy due to its federal status. Impairment or the presence of illegal drugs/unauthorized substances during the hiring process or pre-employment drug/alcohol test may lead to disqualification.

Equal Opportunity Employer:
SRP is an Equal Employment Opportunity employer, committed to non-discrimination regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status.

Work Authorization:
All candidates must be legally authorized to work in the United States. SRP does not sponsor H1B visas, OPT, or other employment-related visas.